Shipping policy

Free shipping, 14–22 business days

Every order ships free. Delivery takes 14–22 business days from the day you order. That window is deliberately honest rather than optimistic — every bed is made to order and ships from our supplier, so it is not a next-day product.

You receive a tracking number by email as soon as the parcel is scanned by the carrier. Tracking can take 2–4 days to start updating.

Where we ship

49 countries, free to all of them, all with the same 14–22 business day window:

North America: United States, Canada, Mexico.
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Asia-Pacific: Australia, New Zealand, Japan, South Korea, Taiwan, Singapore, Hong Kong, Philippines, Thailand, Malaysia.
Gulf & Middle East: United Arab Emirates, Qatar, Israel.

If your country is not on this list, email hello@roostpets.com and we will tell you honestly whether we can get a parcel to you.

Import duties and taxes

Orders delivered outside the United States may be charged import duties, VAT or sales tax on arrival. In the European Union and the United Kingdom, VAT is charged on imported parcels regardless of their value; most other countries apply the same above their own duty-free limit. Those charges are set by your own customs authority, are not included in our price and are not collected by us — they are paid by you at delivery.

If it is late

If your order passes the stated window, email hello@roostpets.com. You can cancel for a full refund at any point before it ships, and we will offer you that choice ourselves if we see a delay.